Refund & Cancellation Policy

Your LaventTech subscription

You may cancel your subscription with reasonable notice; access continues until the end of the paid period.

Onboarding, training, hardware and professional services already delivered are non-refundable. Specific refund terms will be confirmed in your order.

Your customers' refunds

Each café sets and honours its own refund and cancellation policy for its customers. LaventTech provides the tools (such as voids, refunds and audited adjustments) but the café is the seller of record and is responsible for its own customer refunds.

Payments

Where integrated payments are enabled, refunds and disputes are processed against the merchant's own payment account and are the merchant's responsibility.

This document is a pre-launch draft prepared for review. It will be dated and finalised before publication.